FAQ

What is the meaning behind L’essence de Lumiere?

L’essence de Lumiere means the source, origin & the essence of light. At L ’essence de Lumiere, we wanted to design a product in appreciation and respect for old values, standards and traditions throughout human kind. In the past, light and the discovery of fire was a pivotal event in the progress of humans and has brought us together and provided safety. We wanted to go back to the roots and design a product that can offer the emotion that fire sparked in our ancestors.

Some titleWhere can I buy your products?

You can purchase our products online at our website Lessence-lumiere.com. We are also in the process of offering our products in select boutiques in New York, Boston and New Jersey.

How can I become a wholeseller?

If you are interested in carrying our products at your specialty gift or boutique store, please fill out and submit our electronic information form and a member of our Specialty Sales team will contact you once we have processed and reviewed your submission (typically within 5 to 7 business days). You can also reach out to us by email at support@lessence-lumiere.com.

Does L’essence de Lumiere test their products on animals?

L’essence de Lumiere is a 100% cruelty-free brand, and as such, we do not use any animal products nor do we conduct animal testing of any kind. Thus, we have chosen to use vegan soy wax in our candles to safeguard the habitat of our busy bees.

I haven’t received my order yet?

If you have not received your product after 2 weeks of placing the order, please contact our support email at support@lessence-lumiere.com or filling out the contact form. We will get back to you as soon as possible and make sure you are satisfied with our service. 

What are your sustainability practices?

You can find more information about our sustainability goals and initiatives on our Sustainability page.

How can I track my package?

We will provide you with a complementary tracking number within a few days of placing the order.